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SHIPPING, RETURN & REFUND POLICY
We ship through registered courier companies for orders within India and through DHL Express/FedeEx/Aramex for international orders.
Ziddi is a make-to-order brand to minimise wastage, which means that only after an order is confirmed online it goes into production. International orders are usually delivered within 35-40 business days* and domestic orders within 10-15 business days. We will send you an email with delivery date after the orders are placed.
Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
*Please note that at present our delivery timelines are delayed due to Coronavirus pandemic.
Shipping is free within India. For international orders, we charge standard shipping charges starting from INR 1500 and going upto INR 3000 as per location (rates may be hiked marginally at present due to Corona Virus Pandemic), weight and volume of the shipment. We offer free shipping for international orders above INR 35,000/ USD 463.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
SHIPPING OF PRODUCTS
All orders are processed from our own warehouse in Delhi, India. Orders will be delivered to the shipping address mentioned at checkout.
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order under your account - Order history.
Non-Availability on Delivery our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
Modes of Payment
For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) and also provide the option to pay using PayPal.
Cancellation & Refund
After an order is placed on the online store, a customer can ask for cancellation and refund within first 2 days. Ziddi is a designer label and works on a ‘made to order’ model. Once an order goes into production, cancellation and refund is not possible. Our production is labour and hand intensive; which means that orders already underway cannot be cancelled or refunded. At present, we have a timeline of 35-40 business days for fulfilling online orders. This is because our production involves handmade job produced in remote villages of India, followed by hand block printing, hand embroideries, stitching and hand finishing of products. All these processes are slow and labor intensive; and human errors and unexpected delays associated with them cannot be avoided many a time.
Please note that our fulfilment timeline does not include unforeseen and not in our control delays in the event of a natural disaster, war, calamity or epidemic. In such circumstances, your order will be processed and dispatched after our production and supply chains resume smoothly when any of the
above events have passed.
We strive hard to match your expectations and hence DO NOT TAKE RETURNS on a purchase unless the product received by you is damaged.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and we will issue a credit note for the value that can be redeemed with next purchase. This credit note can only be used for in-store purchase on and cannot be redeemed in cash.
Please contact us at if you have any questions with returns and refunds.
Exchanges (if applicable)
We only replace items if they are defective or damaged from our end. If you need to exchange it for the same item, send us an email at It must also be in the original packaging with tag and must be returned within 15 days.
You will be responsible for paying for your own shipping costs for returning or exchanging your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.